An absolute pleasure to use

“Having looked at Kayako, Assistly, Zendesk and Vision Helpdesk to name but a few, we decided to roll out Freshdesk. It is an absolute pleasure to use and has been designed with the customer in mind.”

Lightyears ahead of traditional ticketing systems.

“Freshdesk is lightyears ahead of traditional ticketing systems. With Freshdesk, we are able to delight our customers by supporting them wherever they happen to be -- email, on the web, and across social networks. ”

It lives up to it's name...it's very Fresh!

“We have been using Freshdesk live for a few weeks now and so far I have been impressed. I have looked at other similar help desk software and in my view Freshdesk was the best value for money!”

Easy to set up, professional and clean

“A really powerful helpdesk system which is surprisingly easy to set up. You can use this for very basic setups or multi-product support systems with ease. Seems to work perfectly for our needs...”

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Why Freshdesk?

Freshdesk is your answer to today's customer support needs. With Freshdesk there is nothing to download or install - you don't have to babysit your helpdesk or worry about server upgrades and patches. You focus on providing a great support experience to your customers and leave the rest to Freshdesk.

Unlike software that is too simple to be really useful or expensive bloatware, Freshdesk is software done right - Lots of features presented in a simple and intuitive way

With Email to ticket conversion, self-service portal, knowledge base, SLAs and a host of other impressive features, your support team will love Freshdesk! Go ahead, sign up and see for yourself !

Track customer
tickets to closure

Never miss a customer request. Monitor incoming requests, assign requests to agents and track requests to closure.

Multi-channel
Customer support

Support customers through phone, email, web, Twitter or Facebook over a single help desk software console.

Manage
Email better

Reply to customers from within the ticket. Get notified by email when customers reply.

Automate
Ticket Routing

Automatically dispatch tickets to the right agent with powerful business rules.

Resolve
tickets on time

Ensure timely resolution of tickets with easy to use SLAs.

Simple Contact Management

Keep all your customer and contact information in an easy to use online directory.

Empower
your Agents

Promote knowledge-sharing among agents by building a knowledge base on the go.

Empower
your users

Let users help themselves through a self service knowledge base.

Some Companies who are already enjoying Freshdesk