/Agent/Month
monthly or annual
billing

Robust

email ticketing

Ideal for organizations supporting customers solely through phone and email.

Features

  • Email Ticketing and automatic email-to-ticket conversion
  • Separate Knowledge base
  • Customizable Self Service Portal
  • Automatic ticket prioritization, categorization and assignment through Dispatch’r
  • Business rules management with Supervisor
  • One-touch Scenario Automation for repetitive tasks
  • Default SLA Policy management with business hours and holidays
  • Basic Reporting
/Agent/Month
annual billing
$19 monthly billing

Advanced

social engagement

Perfect for organizations looking to engage customers through community forums, Twitter and Facebook.

All Features in Sprout plus

  • Support through unlimited Twitter accounts
  • Support through multiple Facebook pages
  • Community forums, including Q & A, Feedback and Idea management
  • Ticket-level time-tracking and customizable time-spent reports
/Agent/Month
annual billing
$29 monthly billing

Enterprise ready

multi-product support

Ideal for organizations with multiple products, diverse support teams and advanced reporting requirements.

All Features in Blossom plus

  • Ability to support multiple products from a single Freshdesk account
  • Advanced reporting
  • Multiple SLA policies

So you are a Startup?
We have special pricing for you..

When you are starting out, we know how important every penny is. Get in touch with us, and we should be able to chalk out something real good.

Into Social Charities and NGOs?
We got ever special-er discounts for you!

We understand the level of involvement and passion you must have to do what you do. Respect. Allow us to pitch in as well. Contact us and we’ll be more than glad to help you get onboard.

Or a really really big organization
with specific needs and requirements?

Just drop us a couple of lines on what you are looking for here and we’ll put it right up on our “big-white-board-of-cool-things-to-do”. And yes, we do offer the occasional bulk discounts, annual discounts, quick discounts and give-us-good-press discounts.

Want to review Freshdesk, blog about us,
or just pass on good karma?

We like you already! Go ahead, review us and send us the link. We’ll give you a discount, how about that?

How does the 30-day free trial work?

After you signup you get access to all the features of Freshdesk for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.

Who are agents?

All Freshdesk plans are priced per agent per month. An agent is a support team member (Support Rep) who logs calls from customers as tickets and/or works on resolving those tickets.

Is my data safe?

We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.

Do you have any contracts or cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Can I upgrade or downgrade anytime?

Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on the My Account link to find options to change your plan.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept Purchase Orders or accept an order over the phone.

Have any other questions?

If you have questions about Freshdesk or the signup process,
Please email us at support at freshdesk dot com and we will be glad to answer all your questions.