Best in class Helpdesk
Think of Freshdesk as your support team inbox, without the spam
Freshdesk automatically converts customer emails into support tickets. Tickets can also be created via the self-service portal or by agents on the phone. All tickets can be intelligently routed to the appropriate support agent. Freshdesk comes with a powerful built-in spam filter that keeps spam out.
Move out of your Inbox. Try Freshdesk now.
Customize your Helpdesk
Freshdesk offers complete customization of your helpdesk - you can customize ticket fields, add your own, customize the self-service portal and completely rebrand the entire helpdesk.
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Implement Service Level Agreements
Customers always want to know what kind of service levels they can expect from you. With Freshdesk you can setup SLAs and let your customers know what to expect.
Your SLAs become meaningless if they don't take into account business hours and holidays. With Freshdesk, SLAs work seamlessly, taking into account your operating hours and your annual holidays.